![]() ![]() Each of the pricing tiers and packages has its own collection of products and services, which can get confusing.īelow, we highlight some of the main customer service features Zendesk offers. ![]() You can choose three Zendesk Support plans, three Zendesk Sell plans, and five Zendesk Suite plans - a total of eleven pricing tiers and packages. ![]() Zendesk recently streamlined its product offerings, combining them into three separate tiers, each with its own pricing structure. It offers an enormous array of tools, including a helpdesk, email marketing, live chat, sales, employee engagement, and customer engagement software. Zendesk is one of the oldest cloud-based customer service platforms sold on a software-as-a-service (SaaS) model. What is Zendesk and what does Zendesk do? For others, it may indicate a lack of focus and specialization.Īs you choose a customer service platform for your business, take a closer look at Zendesk, its features and functions, and whether it will create the best customer experience for your business (at the best price).
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